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Printer Repair Training For Educational Institutions And Government Facilities

One of the common, nearly hidden, sources of revenue drain for many educational institutions and government facilities is basic laser printer maintenance and repair. In most cases, budgets are tighter in the public domain than they are in the private sector. Virtually all of our daily work activities revolve around document production in one way or another. In order to keep our document production at a high level we need to maintain and repair our printing equipment on a routine basis. For most of us, this means calling the printer repair technician, and generating an onsite visit to diagnose and repair the printer. In some cases, the diagnosis and repair requires two separate visits to the site - one to diagnose, the other to install the correct parts to solve the problem. This scenario seems perfectly normal, because without printed documents, our schools and government facilities are simply crippled. We tend to consider this an operating expense and seldom give it a second thought. There is a better, less costly approach.

Printer Maintenance

Printer maintenance is simply the page count cycle when the manufacturer recommends replacing a few parts that have reached the end of their life expectancy. Similar to changing the oil in your car, these maintenance intervals are designed to keep your printing equipment functioning properly and help reduce more costly repairs due to lack of maintenance. Nearly all printers have these maintenance cycles and the manufacturer's provide the common parts, usually in kits. Common printing problems, paper jams, or image defects are frequently maintenance related items.

Printer Repair Training

In our experience, we have found that some IT staff are reluctant to tackle printer issues and they simply generate tickets to dispatch a printer repair technician to the site. This could be due to IT staff workload, lack of familiarity with the printing equipment, or any number of corporate policy reasons. Most likely, it is not a part of their job description, and IT training does not adequately prepare an individual for basic printer maintenance and repair. Whatever the reason, we can show you how to save hundreds or thousands of dollars on printer repair and maintenance with with our basic laser printer repair and maintenance training video, or the direct onsite training of a few key individual employees. We have trained admin personnel, mail room staff and other non-IT personnel to perform simple printer maintenance and repair with great success. In nearly every organization there are a few people that are interested, and readily accept the responsibility for the basic printer repair and maintenance for the business. These people do not need to be part of the IT staff and the work requires very little time per printer.

Consider this . . .

In our example here we will use the HP LaserJet 4250/4350 series laser printer.¹ In a small to medium sized educational institution or government facility, with only 50 printers, the following shows how it breaks down for maintenance service only. The maintenance interval on this model printer is 225,000 pages. That means:

18,750 pages per month per printer for one year.

9,375 pages per month per printer for two years.

6,250 pages per month per printer for three years.

The cost of the maintenance kit for each printer is $299.99.

 The  maintenance kit cost to service each of these printers only once cost $14,999.50.

Printer repair technician labor charges may be slightly more or less in your specific market but are probably at least  $100.00 for each visit to your site. One technician to your site to install a  maintenance kit in each printer, as they come due, will cost an additional $5,000.00.

Total cost to perform routine maintenance on these 50 printers only once is a staggering $19,999.50.

You Can Take Control

By empowering a few key employees to provide the initial basic laser printer repair and maintenance internally you can save at least:

$5,000.00 in printer repair technician labor charges in our example above.

$6,750.00 in maintenance kit costs in our example above.

That amounts to $11,750.00 in savings for a single maintenance per printer - 59% savings on a single maintenance cycle in this example of only 50 office printers.

Add that to the other common, simple, and basic printer problems that are covered in our training and the savings multiply.

Nearly adding insult to injury, many expensive service contracts don't include the routine maintenance described here and others charge you based on the page count of each printer. How much would your organization save if you only required a printer repair technician when more serious problems developed?

Printer Repair Training Options

Basic Laser Printer Maintenance and Repair Training Video

New Update For 2010

Now showing 9 example printers!

The Basic Laser Printer Maintenance and Repair Training video is a good choice to start with, when your organization has IT or other designated staff that you want to handle the internal printer maintenance and basic printer repair. Even an office with only a handful of printers will save more than the cost of the video training on the first maintenance you perform for yourself. We will show your designated employee(s) how to use a service manual, which will help them diagnose nearly any printer problem, and will enable them to complete basic, intermediate, and advanced repairs on nearly any model that they have the service manual for. We will also provide the printer repair and maintenance parts, enabling you to save up to 50% or more on the cost of parts and maintenance kits. To top it off, we will show your designated employee(s) how to quickly and easily become certified, which will give them additional confidence when dealing with more rare printer problems. Additionally, you will be given full credit for the video training if you choose to upgrade to the Onsite Basic Laser Printer Maintenance and Repair Training within six months of your initial purchase.

Onsite Basic Laser Printer Repair and Maintenance Training

To accelerate the learning curve, our Onsite Basic Laser Printer Maintenance and Repair Training may be the best choice for your organization. Direct, hands-on training will improve competency and empower your designated employee(s) to begin performing the basic laser printer maintenance and repair functions more quickly and efficiently. This training covers basic troubleshooting tips as well as hands-on basic maintenance and repair on your exact office printers. We will show your designated employee(s) the simple steps that can save your firm hundreds or thousands of dollars on outsourced printer maintenance and repair. We will also show you how to order the necessary maintenance kits and parts at up to 50% less than retail, possibly more. Your designated employee(s) will not need to be part of your IT staff or particularly technically skilled to accomplish the basic laser printer maintenance and repair functions for your organization.

Onsite Basic Laser Printer Maintenance and Repair Training is only $2097.00 per day, plus our expenses to travel to and from your location. Onsite training is best suited for a maximum of four to six participants to allow individual participation by each designated employee, and complete the Onsite Basic Laser Printer Maintenance and Repair Training in a single day. If you have previously purchased the Basic Laser Printer Maintenance and Repair Training video package within the last six months you are entitled to an instant discount of $197.00. Multiple site or multiple training day discounts may apply. Please complete the Onsite Training information form to see if you qualify for additional discounts.

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