New Technician Registration

 Contact Name: *

 Email Address: *

 Business Name:

 Address: *

 City: *   State: *   Zip: *

 Phone: *   Best Time To Call:

 Cell Phone: *

 Fax:

 Service Area Radius:   Please Select . . . 20 miles 30 miles 40 miles 50 miles 60 miles 70 miles 80 miles 90 miles 100 miles 100+ miles

 Please Describe your background and experience. Be sure to list any degrees, certifications, special skill sets, and the models and types of equipment you can work on:

 Do you have reliable transportation and insurance?    Yes No

 Transportation and insurance comments:

 Do you have your own tools?    Yes No

 Tools comments:

 Do you have a dedicated fax number?    Yes No

 Dedicated fax comments:

 What type of Internet access do you have?    Please Select . . . Dial-Up DSL / ADSL Cable Fiber Optic Other

 Internet access comments:

 Do you have a Blackberry or PDA handheld device?    Yes No

 Blackberry or PDA comments:

 What are your normally available hours?

 What type of printers and/or computer systems do you normally work on?

 What are your technical strengths?

 Define troubleshooting, and describe what makes a good troubleshooter:

 Describe the type of attire that you wear to a client site when performing service:

 If you have a service appointment at 9:00 am, what time would be appropriate to arrive at the client site and why?

 Describe why it is important to restore client equipment to 100% functionality in the shortest amount of onsite time, using only the exact parts necessary to make the repair or maintain the equipment:

 If you received an emergency after-hours service call, and tech support was not available, how would you handle the ticket and what would you do?

 If you are onsite troubleshooting client equipment, and require technical support, why is it necessary to listen to and exactly follow the technical support directions?

 If you are on the way to a client site for a service call and your vehicle breaks down, you are delayed by heavy traffic, or for any reason will not be able to arrive at the site by your scheduled estimated time of arrival, what would you do?

 What would you do if you were having trouble completing the service task? When would you take this action?

 Describe your normal work habits while onsite, or the routine that you try to follow:

 If there is a service emergency, are you normally available the same day within 3 to 4 hours? If there are conditions, what are they?

 If you have never seen or worked on a specific type of equipment, how comfortable are you in this situation? Describe why you feel this way.

 If you receive a service request for a piece of equipment that you have never worked on, how do you prepare?

 If you receive a service request that you honestly don't feel competent to complete, what would you do?

 If you accept a service request, arrive at the client site, and then discover that you are "over your head" or in some way not qualified, what would you do?

 Describe the meaning of the word Professionalism:

 Please enter any other comments that you would like to add:

 If you already have your resume in an Excel file, Word document, or PDF file you may upload it by clicking the Browse button and selecting the file. It will be uploaded and sent with this request when you click Submit. Please note, however, that a resume alone will not answer most of the questions on this form. Please complete the above form as thoroughly as possible.

 When this form is complete please click the Submit Registration Information button to send the form information to My Tech Guru. We will contact you at some point after you complete the instructions on the following page.