If you could save 50% or
more maintaining and repairing your office printers, how much would you
One of the most common, nearly hidden, sources of revenue drain for
many businesses is basic laser printer maintenance and repair.
Virtually all of our daily work activities revolve around document
production in one way or another. In order to keep our document
production at a high level we need to maintain and repair our printing
equipment on a routine basis. For most of us, this means calling the
printer repair technician and generating an onsite visit to diagnose
and repair the printer. In many cases, the diagnosis and repair
requires two separate visits to the site - one to diagnose, the other
to install the correct parts to solve the problem. This scenario seems
perfectly normal, because without printed documents our business
production is reduced. We tend to consider this an operating expense
and seldom give it a second thought. There
is a better, less costly approach.
Printer maintenance is
simply the page count cycle when the manufacturer recommends replacing
a few parts that have reached the end of their life expectancy. Similar
to changing the oil in your car, these maintenance intervals are
designed to keep your printing equipment functioning properly and help
reduce more costly repairs due to lack of maintenance. Nearly all
printers have these maintenance cycles and the manufacturer's provide
the common parts, usually in kits. Common printing problems, paper
jams, or image defects are frequently maintenance related items.
I just wanted to say I really appreciate the high
quality of follow-up support you offer with your product. It is a new
experience with me having someone stand behind their product and
actually care about what the customer needs. It is like a
breath of fresh air in this business of take…take…take.
T.D. - New
Printer Repair Training
In our experience, we have found that some
IT staff are reluctant to tackle printer issues and they simply
generate tickets to dispatch a printer repair technician to the site.
This could be due to IT staff workload, lack of familiarity with the
printing equipment, or any number of corporate policy reasons. Most
likely, it is not a part of their job description, and IT training does
not adequately prepare an individual for basic printer maintenance and
repair. Whatever the reason, we can show you how to save hundreds or
thousands of dollars on printer repair and maintenance with with our
basic laser printer repair and maintenance
training video, or the direct onsite training of a few key individual
employees. We have trained admin personnel, mail room staff and other
non-IT personnel to perform simple printer maintenance and repair with
great success. In nearly every organization there are a few people that
are interested, and readily accept the responsibility for the basic
printer repair and maintenance for the business. These people do not
need to be part of the IT staff and the work requires very little time
Texas ISD - Onsite Training
printer technician should be required to attend. This will help reduce
printer repair costs & help staff implement repairs. The
printer resources CD will be most helpful to all staff.
helpful. It helped me to know not to be afraid to do something. . . it
won't be too hard to repair most problems.
this . . .
In our example here we will use the HP
LaserJet 4250/4350 series laser printer.1 In a
small to medium sized business with only 50 printers the following
shows how it breaks down for maintenance service only.
The maintenance interval on this model printer is 225,000 pages. That
18,750 pages per month per
printer for one year.
9,375 pages per month per
printer for two years.
6,250 pages per month per
printer for three years.
The cost of the maintenance
kit for each printer is $299.99.
The maintenance kit cost to service each of these
printers only once cost $14,999.50.
Printer repair technician
labor charges may be slightly more or less in your specific market but
are probably at least $100.00 for each visit
to your site. One technician to your site to install a
maintenance kit in each printer, as they come due, will cost an
Total cost to perform
routine maintenance on these 50 printers only once is a staggering $19,999.50.
Can Take Control
By empowering a few key employees to provide
the initial basic laser printer repair and maintenance internally you
can save at least:
$5,000.00 in printer repair
technician labor charges in our example above.
$6,750.00 in maintenance
kit costs in our example above.
That amounts to $11,750.00 in savings
for a single maintenance per printer - 59% savings on a
single maintenance cycle in this example of only 50 office printers.
Add that to the other
common, simple, and basic printer problems that are covered in our
training and the savings multiply.
Nearly adding insult to injury,
many expensive service contracts don't include the routine maintenance
described here and others charge you based on the page count of each
printer. How much would your business save if you only required a
printer repair technician when more serious problems developed?
The Basic Laser Printer
Maintenance and Repair Training video is a good choice to
start with, when your business has IT or other designated staff that
you want to handle the internal printer maintenance and basic printer
repair. Even an office
with only a handful of printers will save more than the cost of the
video training on the first maintenance you perform for yourself. We
will show your designated employee(s) how to use a service manual,
which will help them diagnose nearly any printer problem, and will
enable them to complete basic, intermediate, and advanced repairs on
nearly any model that they have the service manual for. We will also
provide the printer repair and maintenance parts, enabling you to save
up to 50% or more on the cost of parts and maintenance kits. To top it
off, we will show your designated employee(s) how to quickly and easily
become certified, which will give them additional confidence when
dealing with more rare printer problems. Additionally, you
will be given full credit for the video training if you choose to
upgrade to theOnsite
Basic Laser Printer Maintenance and Repair Training within
six months of your initial purchase.
Click Here to visit
the technician training page to order the video training package.
Onsite Basic Laser Printer
Repair and Maintenance Training
To accelerate the learning curve, our OnsiteBasic Laser Printer Maintenance and Repair
Training may be the best choice for your
business. Direct, hands-on training will improve competency and empower
your designated employee(s) to begin performing the basic laser printer
maintenance and repair functions more quickly and efficiently. This
training covers basic troubleshooting tips as well as hands-on basic
maintenance and repair on your exact office printers.
We will show your designated employee(s) the simple steps that can save
your firm hundreds or thousands of dollars on outsourced printer
maintenance and repair. We will also show you how to order the
necessary maintenance kits and parts at up to 50% less than retail,
possibly more. Your designated employee(s) will not need to be part of
your IT staff or particularly technically skilled to accomplish the
basic laser printer maintenance and repair functions for your business.
Laser Printer Maintenance and Repair Training is
only $2097.00 per day, plus our expenses to travel to and from your
location. Onsite training is best suited for a maximum of four to six
participants to allow individual participation by each designated
employee, and complete the OnsiteBasic
Laser Printer Maintenance and Repair Training in
a single day. If you have previously purchased the Basic
Laser Printer Maintenance and Repair Training video package
within the last six months you are entitled to an instant discount of $197.00.
Multiple site or multiple training day discounts may apply. Please
complete the Onsite
Training information form to see if you qualify for additional discounts.
Note: We accept purchase orders
from government facilities and educational institutions. Click
Here to review specific details.
Us if you prefer to receive more information about onsite
training by email.
For the purpose of this example all printers are assumed to be HP
LaserJet 4250/4350 series printers. Obviously, it will be seldom that
all printers in a business will be the same. Desktop and lower volume
printers will be mixed with higher volume network printers, etc.
Figures shown are for example purposes only. Pricing for the
maintenance kit was obtained from HP's web site on October 1, 2009.
Click Here to
order discount toner and ink supplies. Discount printer parts and more.
"Well thought out
and put together very neatly. " Read more
I have generated
revenue to pay for the course fee many times over in a very short
period of time! Read more
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HP, Hewlett Packard, LaserJet and images of HP printers shown on this
web site are trademarks of the Hewlett Packard Corporation. Lexmark is
a trademark of Lexmark International. Xerox and Tektronix are
trademarks of the Xerox Corporation. My Tech Guru is the sole author of
the content on this site and not affiliated with HP, Lexmark or Xerox.
The information contained on this web site is based on the experience
of My Tech Guru personnel. It does not replace the manufacturer's
service manual or repair guidelines. You should always consult the
manufacturer's service manual prior to working on any printer, adhere
to all safety precautions detailed by the manufacturer, and follow the
manufacturer's guidelines for diagnosing and completing any repair.